C-Flat Sounds - Returns Policy
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.
Terms and Conditions
C-Flat Sounds (we, our, us) website (Site) and related services are provided to you in accordance with the following terms and conditions (Terms of Use).
Accepting the Terms of Use
By using this Site, you confirm that you accept and agree to comply with the Terms of Use. If you do not agree to these Terms of Use, you must not use the Site.
We may update or revise these Terms of Use from time to time. Please continue to check the Site to ensure you understand the terms that apply at that time. If you continue to use the Site following any amendments posted by us to the Terms of Use, you accept those changes. You can check when these Terms of Use were last updated by referring to the “Last Updated” above.
Using our Site
You may use the Site only in accordance with and subject to these Terms of Use. You must not knowingly or recklessly use the Site for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity that infringes or may have the effect of infringing the rights of C-Flat Sounds or others.
Accuracy of the content of this site
The information on this Site is believed to be complete and reliable at this time of writing; however, the information may contain typographical errors, pricing errors, and other errors or inaccuracies. We cannot guarantee that our products and services are available at all times.
Intellectual Property
You understand that the content, materials and other components (including for example logos, graphics, button icons and page headers) available on the Site belong to C-Flat Sounds, its content providers or its or their licensors, and are protected by copyrights, trademarks, service marks or other proprietary rights and laws around the world.
Nothing in these Terms of Use constitutes a transfer of any intellectual property rights.
Unless agreed by us, you agree not to sell, license, rent, modify, alter, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works from content or materials on the Site. You also agree that you will not use the content and materials on the Site for any purpose not expressly allowed in these Terms of Use. You must not use any part of the content on our Site for commercial purposes.
Links to third party websites
Our Site contains links to other websites owned and operated by third parties. We have no control over these third party websites and we make no representations about the accuracy, content, legality or any other aspect of any information contained on those websites. We are not liable for the content on those websites nor do we endorse such content, products offered or services provided by any third party. Use of such third party websites is at your own risk and you should review the terms of use and privacy policies of all external websites that you visit.
Disclaimer, warranties and liability
As a consumer, you have certain rights under consumer protection laws (Consumer Rights). Nothing in these Terms of Use is intended to exclude, restrict or modify any of your Consumer Rights, including by limiting our liability or imposing liability on you in a manner which would be considered unfair under the relevant consumer protection laws.
We do not give any express warranty or guarantee as to the suitability, reliability or availability of our products and services, or of the content on our Site. Subject to your Consumer Rights, we do not give any implied warranties or guarantees.
To the maximum extent permitted by law, we disclaim, without limitation, all liability for all damage, liability, costs or loss, including indirect or consequential losses, however caused, in connection with your use of the Site or your use of or reliance upon any of the information, services or materials contained in the Site or provided by the Site to you. C-Flat Sounds liability for all claims arising under or related in any way with these Terms of Use, no matter how arising, and whether in contract, tort (including negligence), or otherwise, will not exceed $200.
Website availability and access
We try our best to offer the Site without interruption however this may not always be possible and we may alter, suspend, or discontinue this Site in whole or in part, from time to time. We will, where reasonably practicable and possible, endeavor to provide you with prior notice of such modifications, discontinuations or disabling by posting such notice on the Site. However, you accept that it may not always be possible to provide such prior notice.
We may, in our sole discretion, terminate or suspend your use of or access to all or part of the Site or your subscription account with notice, or without notice where there are serious grounds for doing so, for example if you breach these Terms of Use.
General
(a) Each paragraph of the Terms of Use operates separately. If any court or relevant authority decides any part of the Terms of Use is unlawful, the remaining paragraphs will remain in full force and effect.
(b) Any failure by C-Flat Sounds to exercise or enforce any one or more of its rights under the Terms of Use will not constitute a waiver of such rights unless such waiver is granted to you in writing.
(c) We may assign or transfer our rights and obligations under the Terms of Use to another organisation. We will tell you if this happens and we will ensure that the transfer will not affect your rights under the Terms of Use.
(d) The Terms of Use are governed by the laws of New South Wales, Australia, and any dispute, difference or question arising out of or in connection with these Terms of Use, our Site or its contents shall be subject to the non-exclusive jurisdiction of the courts in and of the State of New South Wales, Australia.
C-Flat Sounds - Privacy Policy
1. Overview
C-Flat Sounds respects the privacy of the individuals it deals with, and is committed to complying with its obligations under the Australian Privacy Principles (APP) which are contained in the Privacy Act (Cth) 1998.
This privacy policy outlines the personal information handling practices of C-Flat Sounds. It describes the types of personal information C-Flat Sounds collects and explains how it holds, uses and discloses that information. This policy also explains how you can gain access to the personal information C-Flat Sounds holds about you.
By using the C-Flat Sounds website and submitting your personal information to us, you agree to the collection, use and disclosure of personal information by us as set out in this Online Privacy Policy.
2. Collection of personal information
We are an Australian and New Zealand provider of music and entertainment goods and services. For the purpose of this Privacy Policy, these are referred to as “our goods” and/or “services”.
C-Flat Sounds collects personal information about you when you use the C-Flat Sounds website https://cflatsounds.com and associated social media sites and ‘Apps’ (the “Sites”). We only collect information which is necessary for us to provide our goods and services to you.
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date
Information Collected
At all times we try to only collect the information we need for the particular function or activity we are carrying out. The main way we collect personal information about you is when you give it to us.
We may collect both anonymous information and personal information through the Sites.
Anonymous information is information that does not identify you. It includes:
a. analytics information – this is information that we log regarding access and use of the Website, including details of any computer used to access the Website (such as IP address, host and browser type), the date and time of access and details of webpages accessed and information downloaded; and
b. profile information, if any – this is information that you provide for your online profile, including your music preferences, entertainment preferences and region.
Personal information is information that could identify you. The personal information we hold may include, for example, your name, contact details such as telephone number, postal address and e-mail address or other information provided by you if you have requested services from us, participated in one of our promotions, or joined our mailing list.
If you are under the age of thirteen (13) years old, you should only submit personal information about yourself with the consent of a parent or guardian.
Use Of Information collected
The primary purpose for which we collect personal information is so that we can provide you with our goods and services. C-Flat Sounds may also use personal information to send you information about its activities, or about goods or services that it believes may be relevant or useful to you.
Examples of how we may use your information include:
a. to provide certain features or functionality or to improve your user experience, for example by suggesting artists or tours and displaying information about events that are local to you;
b. to enable you to access certain features of the Sites;
c. for the purposes of conducting promotions;
d. for our own statistical and internal business purposes and to improve the Sites;
e. for advertising and business promotion purposes, for example to measure the effectiveness of any advertisements displayed on the Sites.
In other respects, we will only use personal information with your consent, or if we are required or permitted by law to do so. In particular, your information will not be disclosed to any overseas recipients without your prior consent.
Cookies
A cookie is a small file which we may store on your computer. We may use cookies to record and hold information to track your internet browser’s behaviour and to enable certain website functions, such as remembering your settings or preferences. Cookies will collect only the necessary information for this purpose.
We use cookies and similar technologies to help us understand how people use the Sites so that we can keep improving your user experience.
We utilise cookies from third parties when you visit our Sites and use our apps.
You can block cookies on your computer, however this may degrade your user experience on the Sites. To find out how to see what cookies have been set and how to reject and delete cookies, please visit http://www.aboutcookies.org.
Google Cookies
C-Flat Sounds may utilise cookies provided by Google, Inc (“Google”) to help analyse how users use our website. The information generated by these cookies is transmitted to and stored by Google on servers in the United States.
C-Flat Sounds may, from time to time, use the following services provide by Google which utilise cookies. These include Google Analytics, Google Remarketing, Google Display Network Impression reporting and Google Analytics Demographics and Interest Reporting.
To opt-out of analysis by Google Analytics on our website and other websites, please visit http://tools.google.com/dlpage/gaoptout
To opt-out of personalized ad delivery on the Google content network, please visit Google’s Ads Preferences Manager at http://www.google.com/ads/preferences
Email Lists
We may collect your email and, if you provide it, other contact details when you subscribe to our email list, join our membership lists, or enter our promotions. We only use this information for the purpose that we informed you of at the time that you supplied this information.
3. Disclosure
There are limited circumstances where we must disclose your personal information to third parties, including:
a. where we are required to by law;
b. where we need to in order to fulfill the purpose for which you disclosed the personal information;
c. to third parties to whom we contract out specialised functions (e.g. mailing houses, printing companies and storage servers). If we do disclose personal information to third party contractors under outsourcing or contracting arrangements, we will take steps to ensure that those contractors only use your personal information in order to provide the specific services or to perform the specific functions required by us and store your personal information securely and only for as long as it is necessary to provide the required services or perform the required function; or
d. when you authorise us to do so (for example, through your profile settings).
Other than these limited circumstances, we will not disclose your personal information to any third party (including advertisers or other companies) unless you have authorised us to do so.
4. Quality of personal information
We take reasonable steps to ensure that the personal information we collect from you is accurate, complete and up to date. These include:
a. taking care to accurately collect and store the information you provide to us, and
b. where possible, we will run update campaigns to refresh the inform that we collect from you, and
c. provide you access to check and the quality of your personal information and promptly correct any personal information that you notify us of as being inaccurate.
5. Storage and security of personal information
We will take reasonable steps to keep any personal information we hold secure from unauthorised disclosure or access, including:
a. restricting access to authorised personnel only and imposing strict requirements of security and confidentiality on all third parties who store the personal information on our behalf as to how they store and handle personal information.
b. regularly assessing the risk of personal information being accessed or disclosed without authorisation and taking all reasonable measures to mitigate those risks.
You agree that for us to provide the Sites and any incidental goods and services, we may need to store or transfer your personal information to servers located outside of Australia.
6. Accessing and correcting your personal information
We take all reasonable steps to ensure the information it collects from you is accurate, complete and up-to-date. We also take steps to maintain the security of all personal information provided by you and to prevent misuse or unauthorised access to that information.
Under the Privacy Act (Australian Privacy Principles 12 and 13) you have the right to ask for access to personal information that we hold about you and ask that we correct that information.
If at any time you wish to access or correct your personal details, please let us know using the contact details below and we will comply with your request. We will ask you to verify your identity before we will disclose the personal information you request or modify that information.
7. Unsubscribe
If at any time you do not wish to be notified about goods, services and promotions offered by us, or if you don’t wish to receive any further communications from us, please contact us by sending an email to contact@cflatsounds.com.
8. How to make a complaint
If you wish to make a complaint about how we have handled your personal information you may complain in writing using the details in the ‘How to contact us’ section of this Privacy Policy. We will endeavor to respond to all complaints within 30 days of us receiving your complaint.
9. How to contact us
If you have any questions concerning this Privacy Policy, or to make any requests as outlined above, please contact:
By mail:
C-Flat Sounds
P.O.Box 2232,
Gatehead, NSW, 2290
By email:
contact@cflatsounds.com
10. Policy Changes
We may edit this Privacy Policy from time to time by publishing the changed Privacy Policy on our Sties. This Privacy Policy was last updated on 10th October 2024.